He says :
"Social media has always been with us.Who hasn't recommended a product to a neighbor, received a tip from a colleague, or asked for a referral from a friend? From grocery store aisles to cocktail party asides, the "social media" we've commonly called word-of-mouth or relationship marketing have always been the most trusted form of outreach".
"Take Twitter, for example. It's really no different from a cocktail party (a huge cocktail party, to be sure) and the same rules of engagement apply."
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